Federal agencies are looking to improve IT Service Management and Service Delivery, but need to achieve this within current budget constraints. They need an offering that fulfills the business objectives and infrastructure support objectives within their current operational framework so they can focus on Agency mission needs.
ActioNet’s Service Management approach (ASM) is that solution!
As the IT Service industry changes, ActioNet has been a leader in adopting Cloud Computing service delivery models via Software as a Service (SaaS) hosted ITSM tools. As proof our leadership in these domains, ActioNet has developed an ITSM solution and maturation methodology to quickly deploy ISO 20000 (IT Service Management) compliant solutions and processes to our clients. Our ITSM solutions and maturation methodology are collectively named ActioNet Service Management (ASM™). ASM™ leverages proven solutions, methodologies and artifacts to significantly reduce the time and costs to improve service delivery across all programs and permit ActioNet to quickly stand up new programs to achieve an exceptional level of performance at reduced cost.
Our ASM approach is currently utilized across a number of large Federal programs, providing them a focus on IT Service Management (ITSM) and service delivery, all delivered as part of our standard program support model. As part of how we do business, we partner with each of our clients to customize our ASM approach to their culture and needs. In each of the programs where this approach is implemented our customers have realized significantly improved service delivery and dramatically reduced costs. Furthermore, ActioNet is consistently improving its own internal processes, tools and techniques based on lessons learned from across our client base. This yields improvements for all current and future clients. Each of our current programs has individually contributed a large number of artifacts and tools that have been created to improve program performance. As appropriate, these are used to capture best practices and proven approaches in: ITIL-based Service Level Agreements; Operating Level Agreements; Processes; Policies; Service Catalog Tools; Project Management approaches; ITIL Gap Analysis Tools; and Knowledge Management.
Integral to the ASM™ service offering is our CLIMB™ methodology which permits quick implementation of processes and cloud based such as Remedy, ServiceNow and Right Answers. We utilize these solutions to quickly achieve enhanced performance at reduced cost. The CLIMB™ methodology is composed of 5 distinct phases that deliver the capabilities highlighted in the table below.
ActioNet has partnered with industry cloud providers including Service Now, BMC, Bomgar, Amazon, Verizon/Terremark and Microsoft to quickly deliver both private and public ITSM cloud solutions to our clients. As a result, our customers have derived the following benefits:
- Lower cost per service, and cost of ownership
- Minimal to zero CapEx needed for migration to new approaches
- Reduced resolution times and higher customer satisfaction
- Higher service availability and reliability
ActioNet has utilized this approach for multiple clients, see our case study to see a prime example of how this methodology has been applied.