Information Technology Service Management (ITSM)
ActioNet brings to the table a deep and talented staff of over 250 Information Technology Infrastructure Library (ITIL) v3 certified professionals that have helped transform our customers' IT functions into performance-based, service-driven organizations that are tightly aligned with the business and mission.
ITSM represents a business lifecycle approach to align Business Management, Service Management and Technology Management. In order to reign in spiraling costs, nearly all federal agencies have undergone some degree of IT consolidation, typically starting with Desktop, Network and Infrastructure Services. Through the establishment of strong ITSM organizations, ActioNet has helped its customers collectively save over $20M.
- IT Transformation
- Service Level Agreements (SLAs)
- Operating Level Agreements (OLAs)
- Continual Service Improvement (CSI)
- Performance Dashboards