By Aaron G. Every day a new attack is successful. You hear it on the news all the time. A system is breached, a server is highjacked, or a business becomes crippled by ransomware. Now more than ever, organizations both private and public NEED to be aware of IT Security best practices and methods to… Read more »
By Jeff M. ActioNet is proud to announce our latest achievement with our AWS Partnership, CloudFormation Service Delivery Designation! This new designation fits in perfectly with the ActioNet core value to Sustain Service Delivery Excellence. We continually expand our capabilities and expertise to ensure we provide the excellence you need. What is a CloudFormation Service… Read more »
By Eric C. The ActioNet Innovation Center is pleased to announce the upcoming release of ActioNow, a service portal that utilizes the ServiceNow cloud platform. Innovation and Continuous Improvement The upcoming launch of ActioNow is just one example that shows ActioNet’s dedication to developing innovative solutions and continuous process improvement. The ActioNow service portal will… Read more »
By Jeff A. ActioNet is excited to announce our recent successful milestone of achieving Elite Partner status with ServiceNow! ActioNet and ServiceNow continue our long-standing strategic partnership providing implementation, process re-engineering, development, engagement management, testing, training and hosting services on the ServiceNow Platform to our Federal clients on a secure FedRAMP High platform. To achieve Elite… Read more »
By Michelle B. ActioNet is joining a growing number of businesses that are instituting mandatory temperature checks as people return to work. The Center for Disease Control and Prevention (CDC) has encouraged businesses to conduct daily in-person screenings to slow the spread of coronavirus. When entering the ActioNet facility there is a temperature monitor placed outside of the reception… Read more »
By Jeff A. ActioNet, Inc. is pleased to announce that it has been named to the 2022 Top Workplaces USA, one of the few companies named a Top Workplace for the Ninth Year in a Row! Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC,… Read more »
By Mandi B. ActioNet has once again been recognized as one of the Best Workplaces for Commuters in 2022! ActioNet is among a select group of U.S. companies recognized by Best Workplaces for Commuters (BWC) for offering commuting alternatives to employees, such as teleworking and alternative work schedules. Not only does this reduce our carbon… Read more »
By Kate R. The U.S. Department of State Consular Affairs (CA) division’s public-facing systems service approximately 34 million routine applicants per year for various passport and visa requests. This is a 24/7/365 operation processing approximately 120,000 cases per day. Before the implementation of the Online Passport Renewal (OPR) capability, the turnaround time for a standard… Read more »
By Monica O. ActioNet has been recognized as Best Workplaces for Commuters! We have excelled in implementing green commuter programs, including ride-sharing, transit benefits, biking and walking, teleworking, alternate work schedules and other strategies. We offer commuting alternatives to enhance recruitment and retention of staff, decreased parking expenses as well as improve mobility by reducing… Read more »
By Mengistu W. Throughout our general lives, it is common courtesy to hold doors open when we see someone else approaching. While this is a kind gesture, at ActioNet we need to ensure the security of our facilities. To keep our employees, equipment and documents safe, it is critical that our security team can identify… Read more »
By Reuben M. ActioNet is excited to announce our recent successful milestone of achieving Premier Partner status with ServiceNow! ActioNet and ServiceNow continue our long-standing strategic partnership providing implementation, process re-engineering, development, engagement management, testing, training and hosting services on the ServiceNow Platform to our Federal clients on a secure FedRAMP High platform. To achieve… Read more »
By Crystal C. What is Customer Experience (CX)? In simplest terms, it is how your customers perceive and emotionally feel about their overall experience with your business before, during and after their transaction with you. Per OMB mandate, Circular A-11, Section 280, the government defines it as “a combination of factors that result from touchpoints… Read more »
By Lina J. 2020 has brought unprecedented changes to the way we all operate. Social, travel, and business practices have all needed to be rethought with safety and health in mind. Throughout the entirety of 2020, ActioNet has expertly followed the latest government and CDC recommendations to keep our ActioNeters, customers, and their families safe…. Read more »
by Andy S. Many of us working in the government space are aware of the massive data breach at the Office of Personnel Management (OPM) announced in 2015 that exposed the personal information of over 22 million government and contractor employees. In the Washington D.C. area at least, that made big news. If you don’t… Read more »
By Jeff A. On June 15, 2020, ActioNet was named one the 2020 Washington Top Workplaces, achieving this honor for the Seventh Year in a Row. Twenty two years ago, I founded ActioNet with no money, very few contacts, but a Big Dream – To create an environment where talented people share common Core Values,… Read more »
ActioNeters Celebrate Successful CMMI-SVC and CMMI-DEV Maturity Level 4 Certification Audits By Jeff A. In 2003, ActioNet received our SW-CMM Level 3 certification. We were one of the pioneers back in those days, but we did not stop there. Continuous Improvement is in our blood. At ActioNet, we have never settled for the status quo… Read more »
By Eric C The new Department of Commerce (DOC) NCO ServiceNow Ticketing application for the Center for Weather and Climate Prediction was successfully rolled out yesterday with no issue to our customers. We worked over the weekend and late night to do the cut-over and import in their legacy tickets. Today we will be in… Read more »
By Patricia C. ActioNet is a mature, process-oriented company dedicated to continually improving our services and solutions to ensure the highest quality and best value to our customers. The company continually invests in time and energy toward achieving and maintaining our International Standards Organization (ISO) 9001 Certification. ActioNet maintains our certification through annual external assessments… Read more »
By Eric C. Staying Ahead of the Innovation Curve ActioNet continues to look ahead for the latest and upcoming trends and best practices in cloud based technology and innovation. We recently attended the ServiceNow Knowledge 19 Conference during the week of May 6th. ServiceNow provided a jam-packed week of Key Note briefings from ServiceNow leadership,… Read more »
By Troy K. ActioNet recently received Silver status in the Salesforce Consulting Partner Program. The elevation in partnership status is due to several factors, but the key driver remains the 130+ implementations our team has successfully delivered. Our customer success is underpinned by our commitment to excellence and investment in human capital. Here at ActioNet,… Read more »
By Michael C. ActioNet has achieved the highest level Microsoft Gold Partner Status in the Data Center Competency further extending our commitment to our customers to transform data centers to become more flexible, scalable, and cost-effective. With a strong technology stack encompassing Microsoft System Center, Server and Azure, we provide hybrid solutions that bridge on-premises… Read more »
Scene from the charming Oxford MD in Eastern Shore By Crystal C, Michelle N, Eric D On June 21, 2018 ActioNet’s Science and Research Business Unit (SRBU) Director, Crystal and Program Manager, Michelle visited ActioNeter & System Administrator Eric, in the Oxford, MD NOAA facility. Oxford is a small quaint town that sits off the… Read more »
By Kim M. ActioNet’s Quality Management System (QMS) integrates and encompasses all the processes, procedures and policies that support our core Business Service Offerings of Infrastructure Engineering, Software Engineering and Cyber Security. We are pleased to announce our most recent Capability Maturity Model Integration for Services (CMMI-SVC) Level 3 Certification, in addition to our existing… Read more »
By Jonathan M. ActioNet staff recently supported the transition of an USAF weapon system supporting Cyberspace Protection Team (CPT) in Port San Antonio to a new location on Joint Base San Antonio (San Antonio, Texas). At different two locations, the ActioNet team supported Deployable, Garrison and Mobile Platforms, transitioned operations while performing daily operations, including… Read more »
By Michelle V & Chris S On July 25th 2018, ActioNeters across the D.C. Metro area banded together to form the ActioNet A-Team in order to compete in the “Great Agile Challenge”. This was the very first “hackathon” event and was hosted at Microsoft’s HQ in Chevy Chase, MD. Competing Agile Teams were given only… Read more »