By Eric C. We have just returned from ServiceNow’s Knowledge23 conference held May 16, 17 and 18 in Las Vegas Nevada. The conference was jammed packed with over 10,000 registered attendees. There were over 610 sessions covering Artificial Intelligence, Hyper-automation, Low-Code, Operational Experience, Public Sector, Rise-Up with ServiceNow, Technology Excellence, Platform for Digital Business, Value… Read more »
By Aaron G. Every day a new attack is successful. You hear it on the news all the time. A system is breached, a server is highjacked, or a business becomes crippled by ransomware. Now more than ever, organizations both private and public NEED to be aware of IT Security best practices and methods to… Read more »
By Eric C. Our Solution ActioNet is responsible for design, development, testing, training, release, and operations of over 47 applications on instances hosted on ServiceNow’s FedRAMP High GovCommunityCloud. ActioNet chose the ServiceNow platform because it is a multi-instance cloud infrastructure with high availability and complete data security. This platform enables all tasks, services, assets, people,… Read more »
By Jeff M. Moving to the cloud is a lot like going shopping while you are hungry. You go into the store, you get what was on your list, but then you see the cookies and the ice cream, and you are going to make that new fish dinner next week with the side of… Read more »
By Banji A. The tech world is extremely intriguing. Over the past few decades, we have witnessed the creation and evolution of new processes and technologies which have made human lives a bit (or a lot) easier. In the creative tech arena for instance, Adobe has delivered a suite of photo and video modification, animation… Read more »
By John J. When someone asks you what ServiceNow does, what do you tell them? If you’re like most people, you tell them it’s an IT Service Management (ITSM) platform, or you might say it’s a trouble ticketing system used by the service desk to track incidents, problems and changes. If this is your answer,… Read more »
By Jeff M. What’s Going On? ActioNet has helped multiple federal agencies successfully migrate to, and operate in, the cloud allowing them to close out on premises data centers. There are hurdles and none more concerning than security in the cloud. In many cases, the risks and threats are like on premises. Supply chain attacks… Read more »
By David H. User Experience (UX) and User Interface (UI) design impact how humans interact with a product or services. Both require a human-first approach to be successful. UX design deals with the overall user journey interacting with a product and UI design deals with the touchpoints the user might encounter along the journey. If… Read more »
By Troy K. ActionNet was excited to attend the Salesforce webinar in December where the VP of Digital Transformation, Chris Radich, and Director of Customer Success, Michael Hornsby, discussed the current trends in Salesforce government customer experience (CX). Salesforce covered topics on the government’s perception on customer experience and the top five Salesforce use cases… Read more »
By Jeff A. Password Security is the front door to the house, and it is critical that policies for the strength of passwords and regular changes to those passwords are closely followed by all organizations. Anything less than 100% compliance runs the risk of a hacker entering the “front door” and gaining access to sensitive… Read more »
By Andy S. Two months ago, the Department of Defense released the Cybersecurity Maturity Model Certification (CMMC) 2.0 standards. The first version of CMMC had some issues that had put industry in a difficult position. Among them being the lack of flexibility around Plans of Action and Milestones (POA&Ms) and the need to be compliant… Read more »
By Jeff A. Long before the current COVID-19 paradigm shift in how and where people work, the two dominant technology trends were Internet of Things (IoT) and Artificial Intelligence (AI). These technologies evolved rapidly from the conceptual stage and fueled the current focus on Digital Transformation and Industrial Automation with companies such as Amazon and… Read more »
By Jeremy L. Major companies and government agencies that have already moved into the Cloud are looking for ways to continue to modernize their infrastructure. As they do, they start looking at containers. ActioNet has been able to assist many of these organizations in accomplishing this correctly and securely. This article describes what containers in… Read more »
By Jeff M. and Kate R. Recent high-visibility cyber attacks have reinforced the need for stronger cyber defenses across our national infrastructure. In February 2021, a water treatment plant in Florida was hacked and the sodium hydroxide was briefly increased in the water to deadly levels. In May 2021, a ransomware attack was unleashed on… Read more »
By Venkata K. and Reuben M. As emerging technologies continue to evolve, so too does the IT industry as it figures out new, innovative ways to develop and deliver applications. We’ve come a long ways from back on June 21, 1948, when computer scientist Tom Kilburn ran the first piece of monolithic software as it… Read more »
By Benjamin P. ActioNet is continuously innovating processes and using new techniques and technologies to bring efficiency to our customers. When one of our teams found problems with a customer’s DNS and DHCP process, they got to work finding a solution. After searching they decided on Infoblox as a solution for DHCP and DNS centralization…. Read more »
By Aaron G. It’s not every day that your trusted anti-virus software announces they are end-of-life. These announcements are rare and come with a plethora of questions. “When is the last update coming?” “How much time do I have to prepare?” “Where can I go to find a replacement?” End-of-life means the program will no… Read more »
By Mike M. Solutions need to be updated over time to ensure they are as efficient and secure as possible with current technologies. If new technology emerges that better suit a project, it is critical that they be analyzed and implemented. Our QA (Quality Assurance) testing team was recently confronted with this dilemma. The previous… Read more »
by Michael V. and Kate R. Designing a Network Operations Center (NOC) to support various customer missions will inevitably include customer-specific considerations. However, ActioNet experience and expertise in this area has provided for some best practice considerations when establishing and operating a NOC that aside from the physical space design, can be considered if you… Read more »
by Reuben M. Cloud technologies have skyrocketed in importance during the pandemic, globally transforming the way work is accomplished. Government and industry sectors alike had to rapidly and agilely pivot to provide alternatives for accomplishing their strategic goals via remote working technologies and thus ramped up their investments in mobility, collaboration, and other cloud-related infrastructures…. Read more »
By Andrew S. If you work in the DoD space – and if you’re reading this blog I’m guessing you do – you are no doubt in the process of preparing for Cybersecurity Maturity Model Certification (CMMC). CMMC will soon be a requirement for all contractors who do business or who want to do business… Read more »
By Kate R. A DevSecOps Software Factory approach is defined as a “structured collection of related software assets that aids in producing computer software applications or software components according to specific, externally defined end-user requirements through an assembly process.” Often DevSecOps implementation focuses on advanced capabilities without solidifying fundamentals or modifying established processes. This tends… Read more »
By Reuben M. Remember when moving data into the cloud was a radical idea? Those days are long gone. Forbes estimates that 83% of all enterprise workloads will be performed in the cloud by the end of 2020, a remarkable shift in an already rapidly changing digital landscape. Yet the market is increasingly moving beyond… Read more »
By Eric C. That age-old cliché of Insanity: ‘doing the same thing over and over again and expecting different results’, is nothing new obviously, but destined to repeat itself. Case in point, your Service Desk continues to escalate incidents to advanced engineering because users cannot access their E-mail or calendar on their mobile device while… Read more »
by Hooman K. Being a product of the Pascal/C++ command-line programming era, I’d frequently find a way to write reusable code by way of functions to save time. I remember when Microsoft first introduced Visual Basic (VB), with tons of built-in functions and routines. Developers were so excited; it would even auto-complete code as soon… Read more »