By Eric C.
Staying Ahead of the Innovation Curve
ActioNet continues to look ahead for the latest and upcoming trends and best practices in cloud based technology and innovation. We recently attended the ServiceNow Knowledge 19 Conference during the week of May 6th. ServiceNow provided a jam-packed week of Key Note briefings from ServiceNow leadership, testimonials from commercial and government organizations embracing the NOW platform, Developer Creator Cons, Hack-a-thons, and Hands-on laboratories instructed by ServiceNow technical experts.
Upcoming New York Release
ActioNet, as a ServiceNow partner, participated in multiple activities bringing back knowledge to incorporate into our ServiceNow Practice Area. Our ServiceNow Practice Area is a key part of our ActioNet Innovation Center and Service Delivery made available to our customers. We learned about new capabilities, features and functions in the upcoming New York release scheduled for this year. New York will change how IT does business by adding new user personas for Virtual Agent, Service Owner, and Network Operations Center operator that provide more emphasis on Artificial Intelligence, Machine Learning, Knowledge Management and Mobile accessibility. New York further enables shift left support providing knowledge to the end user at their fingertips using ServiceNow’s Mobile App anytime and from anywhere. ServiceNow is planning an upcoming move to FedRAMP High/DoD IL-4 platform to increase security and protection of the data of the Federal Government.
Using the NOW Platform to get Business Done More Efficiently
Commercial companies shared how they are using the ServiceNow Project and Portfolio Management and Customer Service Portal modules as part of their day-to-day business operations. ServiceNow experts presented how Delegated Development can be performed using secure DevOps based workflow in the NOW platform. For Government agencies, ServiceNow has built applications addressing governance, risk management, and security operations; including offering out-of-the-box templates for managing the National Institute of Standards and Technology Risk Management Framework from a single platform.
The NOW platform offers many out-of-the-box automated capabilities enabling commercial and government agencies to accomplish work done more efficiently, quickly and reduce the friction that can occur with inefficient manual processes from multiple systems. ServiceNow Performance Analytics provides an enterprise level visibility and single source of truth providing real-time tracking, trending and response to key performance indicators for IT and non-IT services. ServiceNow Asset Management provides a single source of truth, visibility and real-time tracking, trending and chain of custody for hardware, software and mobile devices.
Enterprise level Project and Portfolio Management combines delivery of Mission and Technical services tightly integrated with the Configuration Management Database. An end-to-end service delivery lifecycle encompassing business need, capability, cost, architecture, supportability, security, fulfillment, delivery, operations and support can be managed more efficiently across the enterprise. Mechanisms to control multiple development efforts simultaneously with administration and upgrades have been improved by using ServiceNow’s Automated Test Framework to improve delivery and quality.
Contact Us for More Information
If you are interested in how ActioNet can help harness the full capabilities of the NOW platform and transform your mission or business processes to run more smoothly, please contact info@actionet.com.