By Crystal C. What is Customer Experience (CX)? In simplest terms, it is how your customers perceive and emotionally feel about their overall experience with your business before, during and after their transaction with you. Per OMB mandate, Circular A-11,… Read More »ActioNet Customer Experience (ACX)
By Lina J. 2020 has brought unprecedented changes to the way we all operate. Social, travel, and business practices have all needed to be rethought with safety and health in mind. Throughout the entirety of 2020, ActioNet has expertly followed… Read More »ActioNet Moves into Phase Two of Reopening
by Andy S. Many of us working in the government space are aware of the massive data breach at the Office of Personnel Management (OPM) announced in 2015 that exposed the personal information of over 22 million government and contractor… Read More »The Cybersecurity Practice at ActioNet
By Jeff A. On June 15, 2020, ActioNet was named one the 2020 Washington Top Workplaces, achieving this honor for the Seventh Year in a Row. Twenty two years ago, I founded ActioNet with no money, very few contacts, but… Read More »2020 Washington Post Top Workplaces – Seventh Year in a Row
ActioNeters Celebrate Successful CMMI-SVC and CMMI-DEV Maturity Level 4 Certification Audits By Jeff A. In 2003, ActioNet received our SW-CMM Level 3 certification. We were one of the pioneers back in those days, but we did not stop there. Continuous… Read More »ActioNet is 1 of 3 in the World
By Eric C The new Department of Commerce (DOC) NCO ServiceNow Ticketing application for the Center for Weather and Climate Prediction was successfully rolled out yesterday with no issue to our customers. We worked over the weekend and late night… Read More »DOC NCO Ticketing on ServiceNow Go Live!
By Patricia C. ActioNet is a mature, process-oriented company dedicated to continually improving our services and solutions to ensure the highest quality and best value to our customers. The company continually invests in time and energy toward achieving and maintaining… Read More »ActioNet Recertified for ISO 9001:2015 – Quality Management System
By Eric C. Staying Ahead of the Innovation Curve ActioNet continues to look ahead for the latest and upcoming trends and best practices in cloud based technology and innovation. We recently attended the ServiceNow Knowledge 19 Conference during the week… Read More »ActioNet Attends ServiceNow Knowledge 19 Conference
By Troy K. ActioNet recently received Silver status in the Salesforce Consulting Partner Program. The elevation in partnership status is due to several factors, but the key driver remains the 130+ implementations our team has successfully delivered. Our customer success… Read More »It’s official! ActioNet has achieved Silver status in the Salesforce’s Consulting Partner Program
By Michael C. ActioNet has achieved the highest level Microsoft Gold Partner Status in the Data Center Competency further extending our commitment to our customers to transform data centers to become more flexible, scalable, and cost-effective. With a strong technology… Read More »ActioNet Achieves Microsoft Gold Partnership